POWERED BY S5, SAP CLOUD AND SALESFORCE
SAP Cloud – the enterprise platform-as-a-service
The SAP Cloud Platform offers comprehensive application development services and capabilities, enabling business agility, a truly integrated and optimized enterprise, and digital transformation across the business and all devices – all without the requirement of maintaining or investing in on-premises infrastructure.
Engage your customers in more meaningful ways with SAP Cloud for Customer. This cloud CRM portfolio brings marketing, sales, commerce, customer service, and social CRM together – to help your team form powerful personal connections that drive customer engagement across all channels. Take advantage of best-in-class contact management, customer analytics, and more.
SAP Cloud For Marketing
SAP Cloud for Marketing is a marketing functionality of SAP’s Cloud for Customer suite. Segment your accounts, build target groups and run campaigns for targeted customers using any channel and track the campaigns effectiveness with effective reporting.
SAP Cloud For Service
Take customer service to a whole new level by empowering service agents to deliver exceptional customer experience effortlessly, time after time. Incidents can be created manually by agents and employees who have access to the system or a portal. They can also be triggered by inbound e-mail messages, a chat, an SMS or a social media message. Integrated with SAP ERP Central Component, SAP Cloud for Service can create tickets directly from sales order items.
SAP Cloud For Sales
Give your sales team the right engine that will simplify the processes of sales, engaging with contacts. Leverage the power of HANA and Predictive analysis for sales intelligence, Let ‘Deal Finder’ suggest what deals to focus on. Convert these deals into opportunities.
SAP Cloud For Social
- Connect and engage with customers through social media
- Build and protect your brands reputation with cloud-based tools for social media engagement and monitoring
- Use team collaboration and enterprise data to ensure timely, effective responses through social media
- Route and prioritize messages from multiple Twitter and Facebook channels
- Collaborate enterprise-wide for fast, informed responses
- Combine social and enterprise data to establish complete customer profiles
- Analyze team effectiveness, service trends, and sentiment
Connect and engage with your customers on social media. Build and protect your brands reputation with cloud-based tools for social media engagement and monitoring. Use team collaboration and enterprise data to ensure timely, effective responses through social media. Collaborate enterprise-wide for fast, informed responses. Combine social and enterprise data to establish complete customer profiles. Analyze team effectiveness, service trends, and sentiment.
SAP Cloud Integrator
Easily exchange data in real-time with SAP Cloud Platform Integration. Integrate processes and data between cloud apps, 3rd party applications and on-premises solutions with this open, flexible, on-demand integration system running as a core service on SAP Cloud Platform.
SAP C4C Deal Finder
With “Influencer Map”, finding the correct person to reach the decision maker is no longer an issue. SAP C4C Deal Finder makes closing the deal much more fun.
Why S5 Consulting?
S5 Consulting combines leading SAP resources with well experienced and certified SAP Cloud For Customer resources. This combination is unique and allows you to deal with only one partner and be assured that you are getting the best available expertise.
Håvard Grenan is our SAP CRM Responsible.
Contact him to learn how S5 can help you to implement SAP Cloud For Customer.
Mail | + 47 950 40 758