Support Packs, Bug Fixes and Customer Enhancements
Support Packs and Changes
There are three main types of changes to MyPM that S5 will provide:
- Support Packs – Support Packs (SP’s) are cumulative so the first installed is effectively the customers base release. SP’s contain all changes from previous SP’s – i.e. you can skip SP’s and apply a later one and it will contain all changes included in previous releases. These changes can be consequential in nature and, depending on the degree of change since last application update, can result in the following:
- Review and change of affected processes and MyPM configuration options
- Review and reapplication of Customer Enhancements
- Full unit and end to end testing
- Change Management communication with end users
- Redeployment of the application to end users (for example if new Add Ins or Libraries are included)
- Bug Fixes – Bug Fixes are specific to out of SP releases and must be applied as repairs to the standard ZAG (Soltius) SAP Classes/ Tables or Soltius Neptune Applications. On later application of SP’s, which will contain cumulative bug fixes and new features, these changes will be reset to standard.
- Manual Config – These are non code related changes which relate to changes to be made to MyPM config or MyPM related SAP config.
Details of these changes are provided in the section MyPM Releases (access restrictions apply).
Customer Enhancements and Impacts
Customers can maintain their own enhancements to the SAP back end logic via Classes and front end logic and visuals via the Neptune Application Designer. Such enhancements have a good degree of isolated from the Zag provided updates, meaning that MyPM updates will not overwrite the customers updates, however Zag initiated changes can impact on customer enhancements. The degree of impact depends on what has been changed. Zag will highlight in the release notes the changes and then the customer and partners should assess the appropriate impact and planning for implementation.
How the Process Works
The following diagram summarises how this process works: